Shipping policy

Shipping Policy

Thank you for shopping at The Salty Sunflower! We are dedicated to processing and delivering your order as quickly and safely as possible. Please review our shipping policy below for details on order processing, rates, and transit times.

1. Processing Times

Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
You will receive a second email notification with your tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

We currently ship to addresses within the United States. Shipping charges for your order will be calculated and displayed at checkout.

Order Value	Shipping Method	Estimated Delivery Time	Cost
Orders $35.00 and over	Standard Shipping	3–7 Business Days	FREE
Orders under $35.00	Standard Ground	3–7 Business Days	Calculated at checkout
Expedited Shipping	Priority Mail	2–3 Business Days	Calculated at checkout

Note: Delivery times are estimates provided by shipping carriers (USPS/UPS) and are not guaranteed. Rural locations or peak holiday seasons may experience minor carrier delays.

3. Order Tracking

When your order ships, you will receive an automated shipping confirmation email containing a tracking link. Please allow 24 to 48 hours for the carrier to update the tracking status once the label is generated.

4. Address Accuracy & Missing Packages

Address Errors: Please double-check your shipping address during checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer. If a package is returned to us due to an insufficient address, the customer will be responsible for reshipping costs.
Lost or Stolen Packages: Once a package has been marked as "Delivered" by the carrier, The Salty Sunflower is not responsible for stolen or misplaced mail. If your tracking indicates delivery but you haven't received your package:
1. Check with neighbors, building management, or household members.
2. Wait 24 hours (carriers sometimes mark packages delivered early).
3. Contact your local post office or carrier directly to file a missing package claim.

5. Damaged Orders

If your package arrives damaged or items are broken in transit, please inspect your order immediately and contact us at saltysunflowershop@gmail.com within 48 hours of delivery. Please include your order number and clear photos of the damaged item and packaging so we can promptly issue a replacement or resolution.